Privacy policy

In this privacy policy we inform you about the processing of personal data when using our website.

Personal data is information that relates to an identified or identifiable person. This includes, above all, information that allows conclusions to be drawn about your identity, for example your name, your telephone number, your address or e-mail address. Statistical data that we collect, for example, during a visit to our website and that cannot be linked to your person does not fall under the term personal date.

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1. Contact person

Contact person and so-called person responsible for the processing of your personal data when visiting this website in the sense of the EU Data Protection Basic Regulation (DSGVO) is

Hummendorfer Straße 74
96317 Kronach-Neuses

Telephone +49 (0) 9261/ 66 92 864
E-Mail: info@providee. en

Contact data protection officer:

2. data processing on our website

2.1. calling up our website / access data

Every time you use our website, we collect the access data that your browser automatically transmits to enable you to visit the website. The access data includes in particular:

IP address of the requesting device;

date and time of the request;

address of the accessed website and the requesting website;

information about the browser and operating system used;

online identifiers (e.g., user name, password, etc.);

name and address of the website used. e.g. device IDs, session IDs)

The data processing of this access data is necessary to enable the visit of the website and to ensure the permanent functionality and security of our systems. For the purposes described above, the access data is also temporarily stored in internal log files in order to generate statistical data on the use of our website, to further develop our website with regard to the usage habits of our visitors (e.g. if the proportion of mobile devices used to access the pages increases) and for general administrative maintenance of our website. The legal basis is Art. 6 Para. 1 S. 1 lit. b DSGVO.

The information stored in the log files does not allow any direct conclusion about your person, in particular we only store IP addresses in a shortened, anonymised form.

2.2. hosting

We use the shop system of the service provider Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify"), for the purpose of hosting and displaying the online shop on the basis of processing on our behalf. All data collected on our website is processed on Shopify's servers. As part of the Shopify services described above, data may also be transferred to Shopify Inc, 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc, Shopify Payments (USA) Inc or Shopify (USA) Inc as part of further processing on behalf of Shopify. In the event that data is transferred to Shopify Inc. in Canada, an adequacy finding by the European Commission will ensure an adequate level of data protection. The Shopify Data Processing (USA) Inc, Shopify Payments (USA) Inc. and Shopify (USA) Inc. in the USA have been certified for the us-European data protection agreement "Privacy Shield", which guarantees compliance with the level of data protection applicable in the EU.
Further information on Shopify's data protection can be found on the following website: https://www.shopify. en/legal/privacy
Any further processing on servers other than the aforementioned of Shopify shall only take place within the scope notified below.

2.3. Use of payment services

  • Klarna

br /> If a Klarna payment service is selected, payment processing shall be carried out by Klarna Bank AB (publ) [], Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). In order to enable the processing of the payment, your personal data (name, surname, street, house number, postcode, city, gender, e-mail address, telephone number and IP address) as well as data related to the order (e.g. invoice amount, item, delivery method) will be forwarded to Klarna for the purpose of identity and credit assessment, provided that you have expressly agreed to this in accordance with Art. 6 para. 1 lit. a DSGVO during the ordering process. Here you can see to which credit agencies your data may be forwarded:

The credit report may contain probability values (so-called score values). Where score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of score values includes, but is not limited to, address data. Klarna uses the information received on the statistical probability of default to make a balanced decision on the establishment, execution or termination of the contractual relationship.
You can revoke your consent at any time by sending a message to the data controller or to Klarna. However, Klarna may still process your personal data if this is necessary to process payments in accordance with the contract.

Your personal data will be processed in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for data subjects based in Germany https://cdn.
or for data subjects domiciled in Austria

  • Paypal

In case of payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment by instalments" via PayPal, we will pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") within the scope of the payment processing. The data will be passed on in accordance with Art. 6 Para. 1 lit. b DSGVO and only to the extent necessary for the processing of payments.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment by instalments" via PayPal. For this purpose, your payment data may be passed on to credit agencies pursuant to Art. 6 para. 1 lit. f DSGVO on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit assessment with regard to the statistical probability of non-payment to decide on the provision of the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, but is not limited to, address data. Further information on data protection, including information on the credit agencies used, can be found in PayPal's data protection declaration:

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.

  • Shopify Payments

We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2. If you choose a payment method offered through the payment service provider Shopify Payments, the payment processing will be handled by the technical service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we pass on the information you provide during the ordering process together with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 para. 1 lit. b DSGVO. Your data will only be passed on for the purpose of payment processing with Stripe Payments Europe Ltd. and only insofar as it is necessary for this purpose. You can find further information on Shopify Payments' data protection at the following Internet address:
Data protection information on Stripe Payments Europe Ltd. can be found here:

2.4. Contact us

You have various possibilities to contact us (e.g. via our contact form). In this context, we process the data you provide us with exclusively for the purpose of communicating with you. The legal basis is Art. 6 para. 1 lit. b DSGVO. The data collected by us will be automatically deleted after complete processing of your inquiry, unless we still need your inquiry to fulfill contractual or legal obligations (see section "Storage period").

2.5. Use of our own cookies

For some of our services it is necessary that we use so-called cookies. A cookie is a small text file that is stored by the browser on your device. Cookies are not used to run programs or load viruses onto your computer.

Most browsers are set by default to accept cookies. However, you can adjust your browser settings to refuse cookies or to store them only with your prior consent. If you reject cookies, not all of our offers can function without problems for you.

We use our own cookies to make your use of our website more convenient and more individual. These services are based on our aforementioned legitimate interests, legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO.

2.6. Social Media

Our website uses social media plug-ins (such as the Like-Button) of the social network Facebook, (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland), as well as Instagram (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). The legal basis is Art. 6 para. 1 sentence 1 lit. f DSGVO, based on our legitimate interest that you share our content via social networks and we thereby increase our reach. In the event that personal data is transferred to the USA, Facebook and Instagram have subjected themselves to the EU-US Privacy Shield.

Facebook receives the information that you have called up the corresponding subpage of our online offering. This happens regardless of whether you have an account on Facebook and are logged in there. If you are logged in to Facebook, this data is directly assigned to your account. If you activate the activated plug-in and, for example, link the page, Facebook also stores this information, including the date and time, in your user account and publicly communicates this to your contacts and followers. If you do not wish to be associated with your profile on Facebook, you must log out before activating the plugin.

Facebook stores this data as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (also for users who are not logged in) for the purpose of presenting need-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles. As a Facebook member you can deactivate advertising based on social actions, e.g. on Facebook in the advertising preferences. You can also completely prevent the loading of the Facebook Social Media Plug-ins with additional programs for your browser, e.g. with the Facebook Blocker.

For more information, please see the Privacy Notice of Facebook.

you have given your express consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO;

the passing on of data in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not forwarding your data;

we in accordance with Art. 6 Paragraph 1 Sentence 1 lit. c DSGVO are legally obliged to pass on your data; or this is legally permissible and is necessary according to Art. 6 Para. 1 S. 1 lit. b DSGVO for the processing of contractual relationships with you or for the implementation of pre-contractual measures which are carried out at your request.

A part of the data processing can be carried out by our service providers. In addition to the service providers mentioned in this data protection declaration, this may include in particular computer centres that store our website and databases, IT service providers that maintain our systems. If we pass on data to our service providers, these service providers may use the data exclusively to fulfil their tasks. These service providers have been carefully selected and commissioned by us. They are contractually bound to our instructions, have suitable technical and organisational measures in place to protect the rights of the persons concerned and are regularly checked by us.

4. storage duration

In principle, we only store personal data for as long as necessary to fulfil contractual or legal obligations for which we have collected the data. Afterwards, we delete the data immediately, unless we still need the data until the end of the statutory limitation period for the purpose of providing evidence for civil law claims or because of statutory retention obligations.

For the purpose of providing evidence, we must retain contractual data for another three years from the end of the year in which the business relationship with you ends. Any claims become statute-barred after the statutory period of limitation at the earliest at this point in time.

Even after this period we still have to store your data in part for accounting reasons. We are obliged to do so because of statutory documentation obligations which may arise from the German Commercial Code, the German Fiscal Code, the German Banking Act, the Money Laundering Act and the Securities Trading Act. The periods stipulated there for the retention of documents range from two to ten years.

5. Your rights

You are entitled at any time to request information about the processing of your personal data by us. In the course of providing you with this information, we will explain the data processing to you and provide you with an overview of the data stored about your person.

If data stored with us is incorrect or no longer up to date, you have the right to have this data corrected. You can also request the deletion of your data. If, in exceptional cases, deletion is not possible due to other legal provisions, the data will be blocked so that they are only available for this legal purpose.

You can also have the processing of your data restricted, e.g. if you are of the opinion that the data stored by us is incorrect.

You also have the right to data transferability, i.e, that we will send you a digital copy of the personal data you provide upon request.

In order to make your rights as described here valid, you can contact us at any time using the contact details given above. This also applies if you wish to receive copies of guarantees to prove an adequate level of data protection.

In addition, you have the right to object to the processing of your data based on art. 6 paragraph 1 letter e or f of the DPA. Finally, you have the right to complain to the data protection supervisory authority responsible for us. You can assert this right with a supervisory authority in the Member State in which you are resident, your place of work or the place of the suspected infringement. In Kronach, our headquarters, the competent supervisory authority is the Bavarian State Commissioner for Data Protection, Wagmüllerstr. 18, 80538 München.

6. Right of revocation and objection

You have the right to revoke a consent once granted to us at any time in accordance with Article 7 Paragraph 2 DSGVO. As a result, we will not continue to process the data based on this consent in the future. The revocation of consent does not affect the lawfulness of the processing that has been carried out on the basis of the consent until the revocation.

In so far as we process your data on the basis of legitimate interests pursuant to Art. 6 Para. 1 letter f DSGVO, you have the right pursuant to Art. 21 DSGVO to object to the processing of your data and to give us reasons arising from your particular situation which, in your opinion, indicate that your interests worthy of protection outweigh any other interests. If you object to data processing for direct marketing purposes, you have a general right of objection, which will be implemented by us even without giving reasons. If you would like to exercise your right of revocation or objection, it is sufficient to inform us informally at the contact details given above.

7. data security

We maintain up-to-date technical measures to ensure data security, in particular to protect your personal data from risks during data transmission and from third parties gaining knowledge of them. These measures are adapted to the current state of the art. To secure the personal data you enter on our website, we use Transport Layer Security (TLS), which encrypts the information you enter.

Changes to the Privacy Policy

Occasionally we update this Privacy Policy, for example when we adapt our website or when legal or official requirements change.