Refund policy

To exercise your right of revocation, you must notify our company (PROVIDEE GmbH | Hummendorfer Str. 74 | 96317 Kronach-Neuses | info@providee.de | Telefon 09261/66 92 864) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model revocation form for this purpose, but this is not mandatory.

To comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

consequences of revocation

If you revoke this agreement, we shall be obliged to refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive the notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

  • contracts for the supply of goods which are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

sample withdrawal form

(If you wish to withdraw from the contract, please fill in and return this form. )

- To Company PROVIDEE GmbH | Hummendorfer Str. 74 | 96317 Kronach-Neuses | Germany | info@providee. de | 09261/66 92 864

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

- Ordered on (*)/received am (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only for paper communications)

- Date

(*) Delete as appropriate.